Payment, Return, Refund & Cancellation Policy
Effective Date: 01-April-2026
- Payment Policy
All payments for products and services listed on Edumetrix must be made through the payment methods available on the platform. Orders and service bookings will be confirmed only after successful receipt of payment. Customers are responsible for providing accurate billing, delivery and contact information at the time of purchase. Any applicable taxes, delivery charges, convenience fees or other charges will be communicated to the customer at the time of checkout. - Returns & Replacement – Products
Products purchased through Edumetrix that are specifically marked as returnable may be returned within 3 days from the date of delivery.
To be eligible for return or replacement, the product must be:
Unused and in its original condition.
Free from scratches, marks, stains, damage or other signs of use.
Returned in the original packaging/box.
Accompanied by the original invoice, warranty card, manuals, accessories, parts and other documentation, wherever applicable.
Products that have been customised, altered, sized, modified or used may not be eligible for return or replacement.
Products not specifically identified as returnable on the product listing are not eligible for return.
Damaged or Defective Products
Products found to be damaged or defective upon delivery should be reported to Edumetrix within 3 days of delivery, along with photographs/videos and the relevant Order ID.
Depending on the nature of the product and the manufacturer's warranty terms, the product may be eligible for repair or replacement.
Products covered under a manufacturer's warranty will be subject to the applicable manufacturer's warranty terms and conditions. - Return Request Process
To initiate a return or refund request for an eligible product:
Send an email to support@edumetrix.in from your registered email address.
Mention your Order ID and reason for requesting the return.
Provide photographs/videos or other supporting information wherever required.
Edumetrix will review the request and provide further instructions for returning the product.
Once the returned product is received, it will undergo inspection by the concerned team.
The return/refund will be processed only after the product passes the applicable inspection and eligibility criteria.
Please quote your Order ID in all communications relating to an order. - Refund Policy
Once the returned product is received, Edumetrix will inspect the product to determine its eligibility for a refund. The customer will be informed of the outcome of the inspection through email.
If the refund is approved, the eligible refund amount will be initiated to the original method of payment.
Refunds will be processed within 15 working days from the date of refund approval, subject to payment gateway and banking timelines.
Any applicable cancellation, return, shipping, courier or other charges, as specified in this policy, may be deducted from the refundable amount.
- Cancellation Policy – Products
Cancellation requests for products may be raised before the order is shipped.
Customers may request cancellation through the Edumetrix Contact Us page or by emailing Edumetrix Support from their registered email address.
The Order ID must be mentioned in all cancellation requests.
For eligible product cancellations, a cancellation charge of 10% of the product value will be deducted from the refundable amount.
Once a virtual order or service has been ordered, cancellation may not be possible. If the product is eligible for return, the customer may initiate a return in accordance with the Return Policy.
If a product has already been shipped and the customer is required to return it, applicable courier/shipping charges may be borne by the customer. - Cancellation Policy – Services & Workshops
Services, workshops, events, courses, training programmes and other bookings purchased through Edumetrix are generally non-refundable and non-cancellable, unless otherwise specifically stated on the relevant service listing.
Once a service, workshop, event or programme has commenced, no refund or cancellation will be permitted. - Non-Eligibility for Cancellation, Return or Refund
Unless otherwise specifically stated, the following are not eligible for cancellation, return or refund:
Services, workshops, events, courses or programmes marked as non-refundable.
Products returned after the permitted return period.
Products that have been used, damaged, altered or modified by the customer. Products returned without original packaging, accessories or required documentation, where applicable.
Products that do not meet the applicable return conditions.
Products or services where the applicable refund/cancellation period has expired. - Customer Responsibility
Customers are requested to:
Carefully review the product/service description, specifications, terms and conditions before making a purchase.
Verify the delivery address and contact details before placing an order.
Inspect products immediately upon delivery and report any damage, defect or discrepancy within the applicable period.
Retain the invoice, packaging and other documentation until the return/refund period has expired. - Changes to This Policy
Edumetrix reserves the right to modify or update this Payment, Return, Refund and Cancellation Policy from time to time. Any changes will be published on this page and will be effective from the date specified therein. - Contact Us
For questions relating to payments, returns, refunds or cancellations, please contact:
Edumetrix Support
Email: support@edumetrix.in
Website: Click
Please mention your Order ID in all communications regarding an order.